English for Customer Care - Rosemary Richey - Quynh Huong Center for Foreign Language Translation & Education

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    25 Feb 2017

    Home English Coursebooks English for Customer Care - Rosemary Richey

    English for Customer Care - Rosemary Richey

    An expanding series of short, specialist English courses for different professions, work skills, and industries.

    Unit 1: Introduction to customer care

    Unit 2: Face to face with customers

    Unit 3: Dealing with customers on the phone

    Unit 4: Call centre success

    Unit 5: Delivering customer care through writing

    Unit 6: Dealing with problems and complaints

    Please click here to download eBook and Audio.

    Enjoy learning!
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